Last updated: 3 September 2025

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the website [www.hellothere.com.my] (the “Service”) operated by Hellothere Skinlab (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Service.

Accounts

When you create an account with us, you must provide accurate, complete, and up-to-date information at all times. Failure to do so may result in the immediate termination of your account.

You are solely responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You agree not to disclose your password to any third party and to notify us immediately if you suspect any unauthorized use or breach of security involving your account.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Hellothere Skinlab.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Hellothere Skinlab is not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available through those websites.

We encourage you to read the terms and privacy policies of any third-party sites you visit.

Termination

We reserve the right to suspend or terminate access to our Service immediately, without prior notice or liability, for any reason, including (but not limited to) a breach of these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may do so by discontinuing use of the Service.

Provisions of these Terms which, by their nature, should survive termination will continue to remain in effect. These include ownership rights, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

Our failure to enforce any right or provision in these Terms shall not be considered a waiver of those rights. If any part of the Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.

These Terms constitute the entire agreement between us regarding your use of the Service, superseding any prior agreements between us.

Changes to These Terms

We reserve the right to update or modify these Terms at any time, at our sole discretion. If a revision is material, we will try to provide at least 30 days' notice before any new terms take effect. What constitutes a “material change” will be determined at our sole discretion.

By continuing to access or use the Service after any revisions become effective, you agree to be bound by the updated Terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, feel free to contact us at hello@hellothere.com.my