Return & Refund Policy

Thank you for shopping with Hellothere Skinlab.
We always strive to deliver skincare that works but if you’re not entirely satisfied with your purchase, we’re here to help.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unopened, in their original packaging, and accompanied by your proof of purchase (e.g. order ID, invoice, or email confirmation).
• To request a return, please contact our Customer Care team at hello@hellothere.com.my. Return instructions will be provided once your request is approved.
• Returns sent without prior approval will not be accepted.

Please note: For hygiene and safety reasons, used skincare products cannot be returned.

Exchanges
If you wish to exchange an item, please contact us first. Once your return is approved, you may place a new order for the replacement item.

Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

For any questions regarding returns or refunds, please contact hello@hellothere.com.my.

Return Shipping

• You will be responsible for the shipping costs to return your item.

• Shipping fees are non-refundable.

Contact Us

Need help with your return?
Feel free to reach out to us via email: hello@hellothereskinlab.com

We’re happy to assist you!