Last Updated: 3 September 2025

At Hellothere Skinlab, your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us through any of our online platforms. By using our website (the “Site”), you agree to the collection and use of your information in accordance with this policy.

When you visit our Site or place an order, we may collect personal information such as your name, email address, phone number, shipping details, and payment information (processed securely via trusted third-party providers). We may also collect any messages you send us through forms or email, as well as technical data such as your IP address, browser type, and usage patterns (also known as “Log Data”). This information is used to fulfill your orders, respond to inquiries, improve user experience, and enhance the performance of our website and services.

We do not sell or share your personal information with third parties without your consent. All data is protected through secure servers, SSL encryption, and strict access controls. Only authorized team members and trusted platforms such as payment processors and courier services may access your data, and only for the purpose of fulfilling their duties.

Our Site also uses cookies, small data files that help us remember your preferences, maintain cart items, and understand how visitors navigate our pages. Log Data may include your device’s IP address, browser version, time spent on pages, and the date and time of each visit. This data helps us track trends, improve website functionality, and tailor content to your needs.

As a user, you have full control over your data. You may request to access, correct, or delete your personal information at any time. You can also opt out of receiving promotional emails or marketing messages by following the unsubscribe instructions or contacting us directly.

If you have any questions about this Privacy Policy or how your information is handled, please don’t hesitate to reach out. You can contact us via email at hello@hellothere.com.my. We’ll do our best to respond within 48 working hours.

Thank you for trusting Hellothere Skinlab.